TorchFi - Integrations

Platform Integrations

TorchFi offers deep integration with technology platforms in the hospitality industry that allows businesses to operate efficiently.

Merchants who use Square's PoS system can use TorchFi's platform to accept order and get notification straight into the PoS, eliminating the need of any external tablets.

  • Accept online payment
  • Square gift card payments
  • Apple pay
  • Google pay
  • Loyalty program integration
  • Menu sync

Merchants who use Clover PoS can use the TorchFi Sync app on Clover App Market to sync the data between TorchFi and their PoS.

  • Migrate inventory to TorchFi
  • Real-time sync of menu items
  • Order data sent into Clover PoS

Install From Clover App Market

Merchants can accept delivery orders through TorchFi along with an integration with merchant's Postmates account for delivery fulfillment.

  • Configure delivery limits
  • Show quote to customer
  • Customer can pay partial or total of the delivery fee
  • Notify customer of delivery status

Restaurant chains can map their locations on Google Maps, and allow their customers to search for the closest location to order from.

  • Search for closest location
  • Search address for delivery
  • Delivery time estimate
  • Check delivery limit
  • Custom logo pointers on map
  • Store information on map

TorchFi is integrated with Stripe's payment gateway that allows merchants to accept payments using credit card, apple pay and google pay.

Breweries that use TorchFi's platform for digital menu and on-site ordering can use Untappd integration for real-time menu update.


TorchFi - Food Concierge

Local culinary experience for your hotel guests

Curate your own list of neighboring restaurants and partner with them to offer a new unique amenity to your guests

Quantified Value

Food concierge has proven value for the hotel, the restaurants and most of all the guests.

For Hotels

The hotel property is able to deliver a unique experience to their guests and build their brand value. They also generate commission revenue while supporting local small businesses and chefs.

For Restaurants

Restaurants are able to accept orders directly and avoid the high commission charged by third party delivery services. They can either offer takeout or have their staff drop off the food at the hotel lobby.

For Guests

The curated recommendation from the hotel allows the guests to get a true local culinary experience and easily find cuisines that match their taste. Needless to mention the time they save on researching online.

Features


Food Concierge Portal

A white labelled dedicated portal for the hotel along with access to dashboard.


  • Customisations
    • Portal images
    • Font
    • Colors
    • Guest engagement text message
  • Real-time notifications to hotel staff
  • Access to sales data

Partnership

Partnership enabled by TorchFi is seamless for both the hotel and restaurant


  • TorchFi onboard restaurants
  • TorchFi operates and manages the service
  • Simple channel marketing agreement with hotel
  • Secured payment processing through TorchFi
  • Automated commission revenue payout by TorchFi


TorchFi - About Us

Hello!
Here we are.

Our Story

TorchFi was started in 2016 with the idea to bridge the gap between online and offline consumer experience. We built a patent pending technology to enable digital engagement with consumers at brick and mortar venues, through the wifi network. This lead to our first product – Wifi Waiter. Since then we have been working closely with the hospitality industry to build cutting edge technology solutions to critical business problems.

When the restaurant industry got impacted in 2020 due to the pandemic, TorchFi rapidly pivoted to meet the new needs of their existing restaurant partners. This has lead to our new services and our business model. Our primary goal is to support restaurants to engage directly with their customers and save them on the high commission fees that they pay to third party delivery service.

We Are Backed By

Alchemist Accelerator

Alchemist Accelerator is a leading startup accelerator program based in Silicon Valley. TorchFi was part of their 18th Batch. They were also our first external investor.

 

Cisco LaunchPad

TorchFi was part of the first cohort of Cisco LaunchPad in 2016. TorchFi has built integrations with Cisco's networking technology and we are listed on Cisco Meraki's app market.

 

 

 


TorchFi - Mobile Ordering

Designed for both online and on-site ordering

Create different portals for online, on-site and marketing partners with customized menu, payment, gratuity, store hours and text notifications.

We are the best fit for

On-site QR Code

Replace printed menus with mobile friendly digital menu that your customers can use to surf from their phone and also place an order. Customers can enter a table number for table-side service or you can text the customer when order is ready to be picked up at the counter.

Pre-order & Pickup/ Deliver

Accept orders through your website, social media pages and google maps. Customers can order for immediate pickup or pre-order a day in advance. You can offer your own delivery service or use our integration with third party delivery services.

Neighborhood Promotions

Partner with neighboring hotels, office complex, breweries and other businesses to offer a dedicated co-branded ordering portal with special menus and prices. Each dedicated portal has its own QR code that can be placed at the location for customers to scan and order.

Features

Branding & Design

Customize the ordering portal with your branding guidelines, images of the location, colors and fonts


  • Restaurant logo
  • Portal background
  • Menu colors
  • Button colors
  • Font selection
  • Text notifications

Portal Settings

Configure menus, operating hours, service fee, promo codes, etc for each portal.


  • Menu customization
  • Weekly schedule for menu items
  • Table-service with table number
  • Gratuity options
  • Accept orders before opening hours
  • Offer delivery
  • Charge online ordering service fee
  • Promo codes

Customer Engagement

Manage customer expectation and engage with customer through automated text messages


  • Peak hour prep-time
  • Order receipt text
  • Order ready text
  • Refund text
  • Delay notification text
  • Pause ordering portals
  • 86 Items in menu
  • Comprehensive menu editor

Integrations

Integrate with your point of sale, loyalty program, etc for seamless order fulfillment and operations


  • PoS
  • Payment gateway
  • Apple pay
  • Google pay
  • Loyalty program
  • Menu managers
  • Delivery services
  • Google maps

Product Screen Shots


Pricing

Free

A digital menu portal with custom branding and QR code that can be placed at the restaurant and also used on the website and social media pages.

  • Menu management to add/edit:
    • Name, description, prices for Items
    • Pictures for items
    • Happy Hour schedule
    • Store hour
  • Custom branding on the portal
    • Logo
    • Font
    • Brand colors

Convenience Fee

Online ordering portals with payment processing and backed integrations. Consumers pay a convenience fee when they place an order.

  • All features of free package
  • Online ordering portals for
    • Website (takeout/ delivery)
    • Social media
    • Table-service
    • Neighboring partner businesses
  • Gratuity configuration
  • Promo codes
  • Integrations: PoS , delivery service, loyalty program and menu sync.

See a demo

TorchFi Terms & Privacy Policy

Consumer Service-Level Agreement

TorchFi, Inc. provides its Services through web-based applications, websites, mobile applications, and other means so that Restaurants can accept online orders and payment through their own website and using QR codes. By using our Services, you signify your consent to our Privacy Policy and Terms, which establish this legally binding Agreement. We may modify this Agreement from time to time, and it is your responsibility to check for any updates.

Privacy Policy

TorchFi takes protecting your privacy seriously. If you choose to share your personal information with us, we may share that information with others as described below so that you can use our Services. Collection of Personal Information. Whether or not you set up an account, we collect personal information such as your phone number, MAC address, and order data when you use the Services as a Consumer. If you set up an account to use TorchFi’s Services, we will ask you to provide some additional personal information such as your name, email address, and location, which we will collect. Your decision to provide this information is voluntary, but we will not be able to provide the Services without your information. We use your Consumer personal information for assessments of and provision of Services, for communications, analytics, and for internal auditing. You agree to provide accurate and current information. We may cancel your participation in our Services without notice if you provide false information or violate any term of this Agreement. Financial Information. TorchFi does not collect or store a Consumer’s credit card information, but merely serves as conduit for this information to pass to the credit card processor used by the Merchant. TorchiFi collects transaction data other than credit card information and may provide reports based on a Merchant’s transaction data to the Merchant. Aggregate Information. We may collect general, non-personal, statistical information about the use of our Services, such as how many visitors visit a specific Merchant and their activities during their visit. This information provides an overview of our Consumers and their behavior while using our Services, including to monitor traffic. We may collect this information through the use of technologies such as cookies and web beacons. We collect this information in order to help enhance the Services to make your experience even better. Disclosure Policy. TorchFi does not disclose your confidential personal information except with your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to cooperate with local, state and/or federal law enforcement authorities, enforce our Terms, prevent unauthorized use of the Services, respond to claims that any content in the Services violates the rights of third parties, and protect the rights, property, or personal safety of TorchFi, its Users, or the public. Links. If you encounter a link to a third party website or material through our Services, please be advised that we are not responsible for the content or privacy practices of any third party website. If you leave our platform providing Services, you are no longer operating under TorchFi’s privacy policy or terms unless and until you return to our app or other platform providing our Services. Security. TorchFi will take reasonable precautions to protect the confidential information we collect. Notwithstanding the foregoing, you are solely responsible for the security of information sent via your personal Internet connection, and you provide any information over such connection at your own risk.

Terms and Conditions

Your Duties.

By using our Services, you agree that you will not use our Services in any unlawful manner or in any manner that could damage, disable, overburden, or impair TorchFi. TorchFi may investigate and take any available legal action in response to illegal or unauthorized use of the Services. In addition, by using our Services, you agree NOT to:

  • Impersonate any person or entity, create a false identity, or falsely state or otherwise misrepresent yourself or your affiliation with any person or entity;
  • Harm any person or entity in any way through use of the Services;
  • Intimidate, stalk or harass another;
  • Use or attempt to use another’s account, service or system without authorization from TorchFi;
  • Forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Services; or
  • Attempt to circumvent or disrupt TorchFi’s provision of its Services or its operation in any way.

Use of Our Services.

You may use our Services at your sole risk. We provide our Services on an “as is,” “as available,” and “with all faults” basis. By using our Services, you acknowledge and agree that Consumers and Merchants are not employed by TorchFi, its employees, officers, directors, or affiliates. By using our Services, you agree to pay all costs associated your use.

No Warranty.

TorchFi makes no warranties or guarantees, either express or implied, regarding your ultimate experience with the Services, including any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose; as to the usefulness, quality, suitability, truth, accuracy, or completeness of the information provided through the Services; that the Services will be uninterrupted, timely, secure, or error-free or that the results that may be obtained from your use of the Services will be accurate or reliable; about the quality of any Services, Content, or information obtained through TorchFi’s Services; that the Services will meet your expectations or requirements; or that any errors in TorchFi’s Services will be corrected.

Assumption of Risk.

You assume all risk for any damage to your computer system or loss of data that results from obtaining any Content from TorchFi’s Services, including any damages resulting from computer viruses.

Limitation of Liability.

To the fullest extent permitted by law, TorchFi, its affiliates, and its partners are not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the Services, even if we have been previously advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to: the use of or the inability to use our Services; the cost or procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received or transactions entered into, through or from our Services; statements or conduct of any other party related to our Services, including, without limitation, unauthorized access to or alteration of transmission or data, malicious or criminal behavior, false or fraudulent transactions, or conduct of any other Consumer or Merchant; or Content or information you may download, use, modify, or distribute. Wherever the law prohibits TorchFi’s absolute exemption from liability, TorchFi’s total aggregate liability, under or in relation to any warranty or condition implied by law, shall be limited to the aggregate sum total of fees paid to TorchFi by you in connection with your access to the Services, less any costs directly associated with your fees (such as processing costs).

Indemnity.

You agree to indemnify and hold TorchFi and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of or connection to the Services (including any use by you on behalf of another party), your violation of the Terms, or your violation of any rights of another.

Arbitration and Governing Law.

The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof) or the Services shall be BINDING ARBITRATION administered by the American Arbitration Association. You may not under any circumstances commence or maintain against TorchFi any class action, class arbitration, or other representative action or proceeding. By using the Services in any manner, you agree to arbitration, GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and TorchFi (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. Any proceeding to enforce this arbitration clause, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration clause is for any reason held to be unenforceable, any litigation against TorchFi may be commenced only in the federal or state courts located in Hillsborough County, Florida. User hereby irrevocably consents to the jurisdiction of those courts for such purposes. This Agreement, and any dispute between you and TorchFi, shall be governed by the laws of the state of Florida without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act.

Term and Termination.

This Agreement, as modified from time to time, will remain in full force and effect as long as you access our Services or maintain an account with TorchFi. You may terminate your account at any time, and TorchFi has the right to terminate or suspend your account at any time without notice if we believe that you have breached this Agreement, or for any other reason at our sole and absolute discretion. If we are forced to terminate or suspend your account, you will not be entitled to any refunds. TorchFi may decline to disclose the reason for the termination or suspension.

Amendment.

This Agreement is subject to change by TorchFi at any time for any reason, and such modifications will be effective upon posting to any web application, website, or mobile application controlled by TorchFi and accessed by you. Your continued use of the Services after any such changes constitutes your acceptance of any modifications. If you do not agree to abide by these or any future Terms of Use, you must not use or access the Services. It is your responsibility to regularly review this Agreement.

Notice

You consent to have this Agreement and all notices provided to you in electronic form. TorchFi may provide you with notices, including those regarding changes to this Agreement, using any reasonable means now known or hereafter developed, including by email, regular mail, SMS, MMS, text message or postings in the Services. Such notices may not be received if you violate this Agreement by accessing the Services in an unauthorized manner. You agree that you are deemed to have received any and all notices that would have been delivered had you accessed the Services in an authorized manner. You are advised to print a copy of this Agreement for your records. To receive a non-electronic copy of this Agreement, please contact TorchFi at support@torchfi.com.

Customer Service.

TorchFi provides assistance and guidance through its customer care representatives. When communicating with our customer care representatives, you agree not to be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive, or to otherwise behave inappropriately. If TorchFi feels that your behavior towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your account.

Contact Us.

If you have any questions about TorchFi’s Privacy Policy, Terms of Use, or the practices of TorchFi, please contact TorchFi at support@torchfi.com.

Entire Agreement; Miscellaneous.

This Agreement contains the entire agreement between you and TorchFi regarding the use of the Services. If any provision of this Agreement is held invalid, the remainder shall continue in full force and effect. The failure of TorchFi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. You agree that your online account is non-transferable and all of your rights to your profile or Content related to your account terminate upon your death. No agency, partnership, joint venture or employment is created as a result of this Agreement and you may not make any representations or bind TorchFi in any manner.


Torchfi Home

A community driven food ordering solution

Building partnerships between hotels and local eateries

Who We Serve

Hotels, Resorts & Office Complexes

Food Concierge

A custom branded web-app with a list of neighboring eateries where your guests can order takeout or delivery. Curate your list of restaurants and offer a local culinary experience to your guests while earning commission revenue.

learn more

Restaurants, Bars, Food Halls & Ghost Kitchens

Mobile Ordering

A custom branded food ordering web-app with unlimited portals, so you can partner with neighboring businesses and offer them a dedicated co-brand ordering portal with QR codes. Each portal supports unique menu, operation hours, promo codes and more.

learn more

TorchFi integrates with Point of Sales, Payment Gateways, Loyalty Programs, Maps and Delivery Services

Integrations with other technology providers is a key feature of TorchFi's platform that ensures operational efficiency for every format of eatery. Select any of the technology providers to learn more about the integrated features.

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